Keeping Your Focus: Maintenance Support

Keeping your home in top shape is important to us! If something needs attention in your apartment, you can easily let us know through the Resident Portal app.

Follow these steps to quickly and easily submit a maintenance request:

First, open the Resident Portal website or app. Once you are all logged in locate the maintenance tab under "My Apartment."

There you will be able to view any active or past work order requests. To submit a request, you will select the top right button "Request Maintenance."

You will then select your contact preference for fast communication, we recommend selecting your primary phone number. Follow the prompts below and let our maintenance staff know what is going on with your unit.

We recommend being very detailed to ensure they have all the information they need before arriving to your unit. You can also include photos so they can view the area needing assistance in advance.

Then save the request, and you're all set! You should receive a confirmation that your request has been received. Check the status of your request anytime in this section!

For urgent maintenance needs (like flooding or no A/C), please call the office directly.

Easy Living: Trash & Recycling

Clean, simple, and dependable—here’s how trash works at Aperture.

MOVE-IN DAY TRASH PLAN

Move-in comes with boxes, bags, and chaos — we’re ready for it.

• Rolling trash bins will be placed on each floor to collect bagged trash and broken-down cardboard

• All cardboard must be flattened — no full boxes or oversized items

• All trash must be bagged and placed inside a bin — no loose or ground-level items

• Please don’t leave any trash or debris in stairwells, hallways, or outside your unit — fines may apply

DAILY TRASH SERVICE

Month One Only:

• Service Days: 7 days a week (Sunday – Saturday)

• Set-Out Time: Between 6:00 PM – 8:00 PM

• Collection Begins: 8:00 PM

• Bring Bin Inside: By 9:00 AM the next morning

Month Two and Beyond:

• Service Days: Sunday - Thursday (No pickups Friday or Saturday)

• Set-Out Time: Between 6:00 PM – 8:00 PM

• Collection Begins: 8:00 PM

• Bring Bin Inside: By 9:00 AM the next morning

GUIDELINES FOR PICK UP

• Place up to 3 tied trash bags inside your bin (bags may also be stacked on top of the bin, never on the ground.

• Maximum bag weight is 25 lbs

• Double-bag pet waste

• No loose trash, ripped bags, liquids, glass, sharp objects, or hazardous materials

• Do not use grocery or yard waste bags

• Up to 3 small or medium broken-down boxes may be placed behind your bin

• Bring your bin inside each morning to keep hallways clear and clean

• Trash placed outside after 8 AM may be missed

• Recycling is not available at Aperture. Any items left in recycling bags will be treated as regular trash.

• No large furniture, appliances, or bulk items — take those directly to a designated dumpster

TRASH CHUTES

• Located near both garage entrances on floors 2 and up

• Accepts bagged trash only

• Do not force oversized items into the chute—use the rolling bins if needed

SAFETY AND SECURITY

Your peace of mind matters. Here’s how we keep Aperture safe, secure, and resident-focused.

Smart Access with Brivo

• All residents use the Brivo mobile app as their digital key to access their apartment, bedroom, and amenities

• Each resident’s access is unique and secure

Download and activate Brivo before move-in to ensure a smooth check-in experience

Controlled Access Community

• Aperture features controlled-access entry points, including the garage, elevators, stairwells, and shared spaces

• All exterior doors remain locked 24/7 and require Brivo access to enter

• Never allow others to “tailgate” into the building or your unit — everyone must scan in individually

Lock Up, Every Time

For your safety and the safety of your roommates:

• Always lock your front door, bedroom door, windows, and patio doors when leaving or going to sleep

• Do not leave any entry point unlocked—even for a quick trip

• If you notice a door or window that won’t close or lock properly, report it to maintenance immediately

On-Site Security

• Aperture partners with a professional security provider who monitors the property and supports our staff

• Officers may be present during evenings, weekends, or special events

• Report any suspicious activity to the leasing office or local authorities right away

Surveillance

• Security cameras are located throughout all entry points, elevators, garages, and common areas

• These are monitored regularly to help deter and investigate any issues

Fire Safety and Emergency Access

• Every unit is equipped with smoke detectors and sprinkler systems

• Tampering with safety equipment is strictly prohibited and may result in fines or lease violations

• Emergency exit routes are posted in each hallway — review them upon move-in

Lock Up, Every Time

You’ll receive a printed contact card at move-in with all important phone numbers, including:

• After-hours emergency maintenance

• On-site security

• Local emergency services (police/fire/medical)

Keep this somewhere visible and accessible at all times.

No matter the time, we've got your back.

Maintenance Requests

• For non-emergency maintenance, submit a request through your Resident Portal App

• Our team responds during regular business hours and schedules repairs as quickly as possible

  • Examples include: leaky faucet, light bulb replacement, appliance not working, etc.

Emergency Maintenance (24/7)

Some issues can’t wait — if you’re experiencing any of the following, call our emergency maintenance line immediately:

• No power or water

• Flooding or active water leak

• Smoke detector beeping or not functioning

• Broken exterior door lock or window

• AC not working and indoor temps are extremely hot

• Refrigerator not cooling

• Fire, gas smell, or carbon monoxide alert

  • Call 911 first, then notify us.

On-Site Team Presence

• Our management and leasing team will be on-site daily and visible throughout the property

• If you ever need to stop by or speak with someone in person, just head to the leasing office during business hours — or find a team member out and about

• During opening weekend and key move-in events, extended staffing hours will apply

After-Hours Support

If you experience an issue after the office has closed, you can still reach us:

• Call the main office number and follow the prompts for after-hours support

• Your call will be directed to the appropriate on-call staff or service team

• Security support (if active at the time) may also assist depending on the situation

SUPPORT AROUND THE CLOCK

View your renewal guide here.

BRING LIFE INTO FOCUS AT APERTURE